Frequently Asked Questions (FAQs)

Do you have questions about senior non-medical in-home health care services for your loved one? Begin here with these helpful FAQs, then call 860-388-1788 or email us right away for more information.

Are the owners involved in my loved one’s care?
Yes. Owner Lisa Gradzewicz and her daughter Megan are involved 24/7 on your non-medical home health care needs. That means they’ve met your loved one 

Are you bonded and insured?

Yes. Our bonding insurance protects your loved one should any household item be broken. Should a caregiver have an accident while on duty, General Liability and workman's Compensation insurance protects your loved one from any liability.

How soon can home care services begin?
In most cases we can provide care services within 48 hours, and sometimes even sooner. However, we request as much notice as possible in order to provide your loved one with the most compatible caregiver for their needs.

Do you coordinate independent living care with other health providers in Connecticut?
Yes. We coordinate your loved one’s care plan and schedule with rehabilitation centers, discharge planners, social workers, elder care attorneys, transitional care units, visiting nurses, , hospice home caregiver assistant's, independent living/assisted living centers, senior retirement community staff, medical professionals and others. We are your local Non-Medical in-home health care services provider.

Do you offer care in assisted living facilities?
Yes. Golden Horizons’ certified nurse assistants and home health aides and companions help ensure your loved one maintains the independent lifestyle they desire in their current assisted living apartment, rather than move to a more care-oriented facility. Geriatric home care services are available on an hourly or live-in basis. We work with the management and have our caregiver read and sign off on the assisted living centers policy so they have the information on what is allowed at the facility and what's not allowed.                                                                                                                                                              
​Is there a minimum hourly requirement on a daily or weekly basis?
Yes. We book 4-hour minimum shifts, although 2- or 3-hour shifts may be accommodated if we have a caregiver in your loved one’s area. If they need only one shift per week or month, we can schedule that for you too.

Do you handpick your caregivers?
Yes. All our caregivers—our employees—undergo a rigorous evaluation before joining our team. Each caregiver receives a national criminal background check, driving record check with the Department of Motor Vehicles, zero-tolerance drug test, personal and business reference checks, and an extensive interview process. Caregivers also have in-service training prior to being assigned to a client as well as yearly training and random drug testing. Most of Golden Horizons Caregivers have been working with us for many years. References on our caregivers and home care agency can be provided upon request.

Do I have to sign an agreement?
Yes. In the State of Connecticut, you are required to sign an agreement in order to engage our elder care services, because we are registered with the State as a private home care agency. The agreement is not binding and you may terminate it at any time with a minimum of 24-hours’ notice.

How do I make payments? How often?
Paying for Golden Horizon’s services is easy. Because all our caregivers are employees, you make one payment each week (or monthly depending on frequency of services) by check or major credit card. Golden Horizons home caregivers are paid weekly from our agency with their taxes taken out. That is not a worry for you.

(Note) Some care agencies require you to make two weekly payments—one to the agency and one to the caregiver)( Independent contractors) that is called a registry. Most registry models are not responsible for caregiver taxes and insurances leaving that as a liability for the client to pay those taxes yearly. Beware! Clients may end up paying those employment taxes.
​Golden Horizons is not a registry and pays all taxes and insurances on all their employees.

How do I begin services?
It’s easy. Simply call 860-388-1788 and tell us about your loved one’s situation. Then we meet at your loved one’s home, your home or our office—whichever would be most convenient and comfortable for you—for a free, no obligation, in-depth review of their needs, including their medications and medical equipment. Next, we sign an agreement which details our agreed upon care services and we ask for a deposit. We then introduce you and your loved one to the caregiver with the best-suited experience, compatibility and availability. Once you’re both satisfied, we all review the care plan, acquaint the caregiver with the home, and begin providing the care you desire.

Are you able to provide care on Holidays?

Yes. Time and a half will be charged for services rendered on the following holidays: New Year's Eve*, New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve*, Christmas Day. *Christmas Eve and New Year's Eve hours are 6pm-midnight.

Do you offer short-term in-home care?
Yes. When your loved one is in a short-term situation—such as recovering from a cataract operation—we offer short-term hourly or live-in care to help them get back on their feet, and provide you with the respite you need to attend to your personal needs. We also provide respite for you, whether your loved lives in their own home or with you, to help you take a vacation or attend a special event, and to help preserve your strength, patience and overall well-being.

Do you provide 24-hour home health care?
Yes. Twenty-four-hour care can be arranged either on an hourly (e.g., three 8-hour shifts) (12 hour shifts) or a live-in basis. With senior live-in care, typically your loved one would be assigned a primary caregiver (e.g., on 5 days a week) and a secondary caregiver (e.g., to cover weekends), and they must provide appropriate sleeping accommodations. The state of Connecticut.

Does Medicare or Medicaid cover any of your services?
No. Golden Horizons is a private pay agency. However, we collaborate with local and state senior care agencies who help your loved one fund the home health care they need. Some Long Term insurances are accepted.

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